We believe it’s important that you have control over your personal information. Depending on who you are (e.g., a teacher, a student, a parent, or a general website visitor) and where you live, you may have certain rights regarding the personal data we hold about you. Below, we outline the choices you have in using our Services and the legal rights you may exercise. We will not discriminate against you for exercising any privacy rights.

• Accessing and Updating Account Information: If you have an EverTutor account, you can log in and access or update certain profile information directly. For example, teachers can update their contact information or password in their account settings. Students (or their teachers on their behalf) can correct their name, reset passwords, or update other account details through the platform’s account management tools. Keeping your information accurate and up-to-date helps us serve you better, so we encourage you to correct any inaccuracies. If you encounter any issues updating your information, please contact us for help.

• Opt-Out of Marketing Communications: If you signed up to receive our newsletter or promotional emails and no longer wish to receive them, you can opt out at any time. Simply click the “unsubscribe” link at the bottom of any marketing email, or adjust your email preferences in your account settings (if available). You may also request to opt out by contacting us at mangalam@sigiq.ai. Please note that even if you opt out of promotional emails, we may still send you transactional or administrative messages that are important for using the Service (for example, password reset emails, important updates about the Service, or notices about this Privacy Policy).

• Device and Cookie Choices: As discussed in the Cookies section, you can control or delete cookies through your browser settings. If you do not want analytics information collected, you might consider using browser-based privacy tools or opt-out mechanisms provided by analytics services. For mobile apps, you can usually reset or limit ad tracking via your device settings (though we do not currently serve ads or use cross-app advertising trackers in our product). Additionally, modern web browsers offer a “Do Not Track” (DNT) signal. However, note that our website does not respond to DNT signals at this time because there is no consistent industry standard for compliance. Since we do not track users across third-party sites, our practice is essentially unchanged by DNT (we already minimize tracking to what’s described here).

• Privacy Rights for Specific Regions: Privacy laws in certain jurisdictions (such as California, Virginia, Colorado, the European Union, United Kingdom, etc.) provide individuals with specific rights regarding their personal data. These rights may include:

• Right to Know/Access: You may have the right to request confirmation that we are processing your personal information and to obtain a copy of the personal information we have about you, as well as supplementary details about how and why we process your data.

• Right to Correct: You may have the right to request that we correct or rectify any inaccurate personal information we hold about you.

• Right to Delete: You may have the right to request deletion or erasure of your personal information, subject to certain exceptions (for example, we might need to retain certain data to comply with a legal obligation, or if the data is necessary to complete the transaction you entered into, such as completing educational services for which it was provided).

• Right to Data Portability: For certain data, you may request a copy in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another service where technically feasible.

• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the “sale” of your personal information or the sharing of your personal information for targeted advertising purposes. However, SigIQ.ai does not sell personal information to third parties (and certainly not Student Data), nor do we share it for behavioral advertising, so there is no need to opt out in that sense. We also do not use your data for any “profiling” in furtherance of decisions that produce legal or similarly significant effects.

• Right to Non-Discrimination: We will not deny you service, charge you a different price, or provide a different level of quality of service for exercising any privacy rights you have under law. We do not retaliate or discriminate against individuals who exercise their rights.

To exercise any applicable rights, you (or an authorized agent acting on your behalf) can contact us at mangalam@sigiq.ai with your request. We will need to verify your identity (and, if applicable, authorization of the agent) before fulfilling the request. Verification may involve confirming control of your email or having you log into your account, or for more sensitive requests, providing additional information. We will only use the verification data for confirming identity/authority and to log the request.

Special case – Student Data controlled by Schools: If we have collected personal information on behalf of a school (i.e., Student Data as defined above), that data is technically under the school’s control. If you are a parent or student wanting to exercise rights (access, deletion, etc.) regarding Student Data, we respectfully ask that you first direct your request to the appropriate school administrator or teacher. This is because the school is in the best position to verify your identity/relationship and to ensure that fulfilling the request does not conflict with educational record-keeping requirements. We will promptly cooperate with the school to respond to your request. For instance, if a school instructs us to delete a student’s account and data, we will do so. If the school needs us to provide a copy of data for a parent, we will provide it. In any case, you are also welcome to contact us directly at mangalam@sigiq.ai about Student Data requests – if we receive such a direct request, we may coordinate with the school before taking action, to ensure proper authorization, but we will not refuse any reasonable, lawfully made request for access or deletion of Student Data. Our goal is to assist both the school and you (the parent or student) in protecting privacy rights.

• Data Retention and Deletion: We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. In practice, this means:

• For general user accounts (teachers, other non-student users), we keep your information while your account is active. If you choose to delete your account or if your account has been inactive for an extended period, we will delete or anonymize your personal information in accordance with our standard procedures mentioned before. There may be some delay in fully deleting data from our backups and caches after we deactivate or delete an account, but we will not use your data in the interim other than to securely store it.

• For Student Data, we retain it for the duration of the educational purpose. Typically, this is for as long as the student’s account is active under a school subscription. If a school terminates service or requests deletion of Student Data at any time, we will comply and delete the data (after providing an opportunity for the school to retrieve a copy if requested) within 180 days of receiving the request. We have policies to periodically purge or de-identify Student Data that is no longer needed – for example, if a student graduates or leaves the school and the school does not request retention, we will remove their personal data from our live systems. An upto 180 days of delay may be kept for administrative purposes (like billing records showing that a student count was included in an invoice, or audit logs for security), but we strive to either avoid including personal identifiers in those records or to protect them as required until they can be destroyed.

• In some cases, we may retain data for a limited time as required for legal compliance or legitimate business interests. For example, we might retain a record of a customer service correspondence to defend against a future dispute, or we may keep server logs containing IP addresses for a few weeks for security monitoring. If data is retained for such purposes, it will remain protected under this Privacy Policy and we’ll only keep it as long as necessary to fulfill the purpose. After that, it will be deleted or anonymized.

If you request deletion of your personal information, we will take reasonable steps to honor your request. Please note that deletion is irreversible – if your account is deleted, you may lose access to your EverTutor history or progress, and we cannot recover it later. Also, certain data cannot be deleted if required for legal reasons (for example, we might need to keep a record of a transaction for financial reporting, or retain information for resolving disputes). We will inform you if we cannot fully comply with a deletion request due to a specific legal obligation. Otherwise, we will confirm once we have deleted your data as requested.

• Appeal Process: In jurisdictions that require it (such as some U.S. state laws), if we decline to act on a rights request you make (for example, if we cannot verify you or if an exemption applies), we will notify you of our decision and provide instructions on how you can appeal our decision. Appeals will be reviewed by a higher authority within our company (e.g., our Data Protection Officer or legal counsel) and we will respond within the time frame required by law. If after an appeal you still have concerns, you may contact your state’s Attorney General or, in the EU/UK, your local Data Protection Authority to file a complaint.